How Do I Fix Verification Issues on My Sportsbook App?

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When registering for any sportsbook app you’ll need to verify your identity. It’s common to run into roadblocks at this stage. Every major sportsbook like BetMGM and DraftKings requires verification of ID. If you want to fix verification issues on your sportsbook app, this article explores troubleshooting strategies to help you overcome these challenges and enjoy seamless betting.

Providing Complete Verification Information

To begin troubleshooting, ensure that you’ve supplied all the necessary information during the verification process. This typically includes submitting personal identification documents such as a passport or driver’s license. Accuracy and completeness are key to a successful verification.

Here’s an example from DraftKings of their upload center. This is where you’ll be able to upload images of the necessary documents to verify your identity.

DraftKings upload center, fix verification issues on your sportsbook app

Verification is a crucial step in using sportsbook apps. It ensures that your account is secure and complies with legal requirements. However, encountering verification issues can be frustrating. This guide will walk you through common verification problems and how to resolve them effectively.

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Why Verification is Important

Verification helps confirm your identity, ensuring that you meet the legal age requirements and that your personal information is accurate. It also helps prevent fraud and ensures that only authorized users access their accounts. Without proper verification, you may face restrictions on your account, including the inability to deposit or withdraw funds.

Common Verification Issues

Incorrect Information

One of the most common verification issues is providing incorrect information. This can include misspelled names, wrong addresses, or inaccurate date of birth details.

Unclear Documentation

If the documents you submit are blurry or unclear, the sportsbook app may reject them. This often happens with photos of IDs, utility bills, or bank statements.

Expired Documents

Using expired documents for verification will lead to issues. Ensure that your ID, passport, or driver’s license is valid and up to date.

Mismatched Information

If the information on your documents does not match the information you provided during registration, your verification will fail. This includes mismatches in names, addresses, or any other personal details.

Step-by-Step Guide to Fix Verification Issues

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Step 1: Review the Requirements

First, review the verification requirements of your sportsbook app. Each app may have different requirements regarding the types of documents accepted and the information needed. Ensure you understand what is required before resubmitting your documents.

Step 2: Correct Any Errors

Double-check the information you provided during registration. Ensure that all details, such as your name, address, and date of birth, are accurate and match the information on your documents.

Step 3: Provide Clear Documentation

Make sure that the documents you submit are clear and legible. Use a high-quality camera or scanner to capture images of your documents. Ensure that all text is readable and that the entire document is visible in the image.

Step 4: Use Valid Documents

Check the expiration dates of the documents you plan to submit. Ensure that they are valid and up to date. Expired documents will not be accepted for verification.

Step 5: Match Information

Ensure that the information on your documents matches the information you provided during registration. For example, if you registered with your full name, ensure that your ID shows the same full name.

Step 6: Resubmit Your Documents

Once you have corrected any errors and ensured that your documents are clear and valid, resubmit them through the sportsbook app’s verification process. Follow the instructions provided by the app to upload your documents correctly.

Troubleshooting Common Problems

Verification Still Fails

If your verification still fails after following the steps above, consider these additional solutions:

  1. Contact Customer Support: Reach out to the sportsbook app’s customer support team for assistance. They can provide specific guidance and help resolve any issues with your verification.
  2. Provide Additional Documentation: Some apps may require additional documentation if there are issues with the initial submission. Be prepared to provide extra documents if requested.
  3. Check Email Notifications: Look for any emails from the sportsbook app regarding your verification status. These emails may contain important information about why your verification failed and how to fix it.

Verification Takes Too Long

If your verification process is taking longer than expected, consider these steps:

  1. Be Patient: Verification can take time, especially during peak periods. Allow a few days for the process to complete.
  2. Follow Up with Support: If the verification process takes excessively long, contact customer support for an update on your status.

Final Tips

Here are a few final tips to ensure a smooth verification process on your sportsbook app:

  1. Keep Documents Handy: Keep digital copies of your identification documents easily accessible for quick submission.
  2. Stay Informed: Regularly check the app’s requirements and guidelines to ensure you comply with their verification process.
  3. Stay Proactive: Address verification issues as soon as they arise to avoid delays in accessing your account.


Fixing verification issues on your sportsbook app involves ensuring that all your information is accurate, your documents are clear and valid, and that everything matches up. By following the steps outlined in this guide, you can resolve common verification problems and enjoy a seamless betting experience. Remember to stay proactive and contact customer support if you encounter any difficulties.

Looking for more information about the best sportsbooks offers? Go to our list of the top sportsbook promotions in your state.

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Eamonn KeenanEamonn Keenan
Eamonn Keenan, with a Digital Arts Degree from the University of Tampa, brings over a decade of sports betting experience to his role as Creative Director at Starting with Betting Hero in the Fall of 2020, Eamonn has been deeply involved in the industry, assisting customers with major sportsbook and casino operators like BetMGM, Caesars, DraftKings, and others. A self-proclaimed sports fanatic, he has a keen interest in professional hockey, MMA, NFL, NCAAB, NCAAF, and MLB. Eamonn enjoys researching teams and players to predict game outcomes, highlighting his passion for sports betting.