Browser and Mobile Device Troubleshooting Guide for PointsBet

Last Updated:
  1. Clear your browser or app cache: Clear the cache for the PointsBet app by going to “Settings” on your mobile device, then select “Apps” or “Application Manager” and find the PointsBet app. Select “Storage” and then click on “Clear cache.”

  2. Check your internet connection: Ensure you have a strong internet connection. Try turning off Wi-Fi and using mobile data or vice versa to see if this resolves the issue.

  3. Update your app: Ensure you have the latest version of the PointsBet app installed. You can check for updates in your device’s app store.

  4. Restart your device: Turn your device off and then back on again to see if this resolves the issue.

  5. Disable browser extensions: If you’re using the PointsBet app through a web browser, try disabling any extensions or add-ons you have installed.

  6. Try a different browser or device: If the above steps don’t work, try accessing the app from a different browser or device to see if the issue persists.

  7. Contact support: If the issue still persists, contact PointsBet’s customer support team for further assistance.

Access our full library of PointsBet help articles for more information. You can also jump straight to our list of the best sportsbook promotions for your state.

Betting Hero Help Center

Betting Hero Hotline

We Help Bettors

Anywhere, Any App, Any Time