What Do I Do If Playstar Can’t Detect My Location?

Last Updated:
  • Make sure your device’s location services are turned on and are allowed for the Playstar app.
  • Check that your device has a clear view of the sky and is not in a building or underground. Sometimes, poor GPS signal can cause location detection issues.
  • Turn on Wi-Fi on your device and make sure you are connected to a Wi-Fi network. Wi-Fi networks can help improve location accuracy.
  • If you are still experiencing issues, try moving to a different location and restarting the Playstar app.
  • In some cases, the issue may be related to your internet service provider (ISP) or cellular network. If you are using cellular data, try connecting to a Wi-Fi network or contacting your ISP for assistance.

Access our full library of PlayStar Casino help articles for more information. You can also jump straight to our list of the best sportsbook promotions for your state.

Betting Hero Help Center

Eamonn KeenanEamonn Keenan
Eamonn Keenan, with a Digital Arts Degree from the University of Tampa, brings over a decade of sports betting experience to his role as Creative Director at BettingHero.com. Starting with Betting Hero in the Fall of 2020, Eamonn has been deeply involved in the industry, assisting customers with major sportsbook and casino operators like BetMGM, Caesars, DraftKings, and others. A self-proclaimed sports fanatic, he has a keen interest in professional hockey, MMA, NFL, NCAAB, NCAAF, and MLB. Eamonn enjoys researching teams and players to predict game outcomes, highlighting his passion for sports betting.