Browser and Mobile Device Requirements Troubleshooting

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For Browsers:

  1. Check if your browser is up to date: Ensure that you have the latest version of your preferred browser installed on your device.

  2. Check your browser settings: Verify that your browser’s cookies and JavaScript are enabled.

  3. Clear browser cache and cookies: Clearing your browser cache and cookies can help resolve many issues.

  4. Disable proxy, VPN, or remote desktop program: Ensure that your device is not connected to a proxy, VPN, or remote desktop program, as these can affect your location services and interfere with the DraftKings platform.

  5. Try another browser: If the issue persists, try accessing DraftKings on a different browser to see if the problem is isolated to your preferred browser.

For Mobile Devices:

  1. Check your device’s software: Ensure that your device is running the latest software update.

  2. Enable location services: Make sure that location services are enabled on your device, as accurate location is necessary to access DraftKings.

  3. Disable proxy, VPN, or remote desktop program: Ensure that your device is not connected to a proxy, VPN, or remote desktop program, as these can affect your location services and interfere with the DraftKings platform.

  4. Reinstall the DraftKings app: If the issue persists, try uninstalling and reinstalling the DraftKings app to see if it resolves the issue.

  5. Contact support: If the issue is still not resolved, reach out to the DraftKings support team for further assistance.

These steps should help resolve most issues with accessing the DraftKings platform on your browser or mobile device. If you have any specific concerns, please refer to the reference link you provided for additional information.

Access our full library of DraftKings help articles for more information or read our detailed DraftKings review. You can also jump straight to our list of the best sportsbook promotions for your state.

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Eamonn KeenanEamonn Keenan
Eamonn Keenan, with a Digital Arts Degree from the University of Tampa, brings over a decade of sports betting experience to his role as Creative Director at BettingHero.com. Starting with Betting Hero in the Fall of 2020, Eamonn has been deeply involved in the industry, assisting customers with major sportsbook and casino operators like BetMGM, Caesars, DraftKings, and others. A self-proclaimed sports fanatic, he has a keen interest in professional hockey, MMA, NFL, NCAAB, NCAAF, and MLB. Eamonn enjoys researching teams and players to predict game outcomes, highlighting his passion for sports betting.