Troubleshooting Guide for Common Geolocation Issues on the Betway App

Last Updated:

Geolocation is an essential feature of the Betway app, which ensures that users are located within the authorized states where Betway operates. However, geolocation issues can occur, preventing users from accessing the app. Here is a troubleshooting guide to common geolocation issues on the Betway app:

  1. Check your device settings

Ensure that your device’s location settings are turned on and that the Betway app has permission to access your device’s location. If not, go to your device’s settings and grant permission to the Betway app.

  1. Check your internet connection

A weak or unstable internet connection can also cause geolocation issues. Ensure that your device is connected to a strong and stable internet connection.

  1. Ensure that you are in an authorized state

Betway operates in select states in the US, and you must be physically located within one of these states to access the app. If you are in a different state or your location is being inaccurately reported, you will not be able to access the app.

  1. Try disabling your VPN

Using a VPN can sometimes cause geolocation issues. If you have a VPN enabled, try disabling it and accessing the Betway app again.

  1. Contact customer support

If none of the above solutions work, contact Betway’s customer support for assistance. They can help diagnose the issue and guide you through any necessary troubleshooting steps.

Access our full library of Betway help articles for more information. You can also jump straight to our list of the best sportsbook promotions for your state.

Betting Hero Help Center

Betting Hero Hotline

We Help Bettors

Anywhere, Any App, Any Time