To use the Betway app or website, you must have location services enabled on your device or desktop. This is necessary to ensure that you are located within a state where online betting is legal. If you are having trouble using the app or website due to location issues, the following steps will guide you on how to enable location services on Android, iOS, and desktop.

On Android:

1. Open your phone’s “Settings” app.
2. Tap “Location” or “Security & Location,” depending on your phone’s make and model.
3. Toggle on “Location” or “Use Location.”
4. Scroll down and find “Betway” in your list of apps.
5. Tap “Betway” and ensure that the app has permission to use your location.

On iOS:

1. Open your phone’s “Settings” app.
2. Tap “Privacy.”
3. Tap “Location Services.”
4. Ensure that “Location Services” is turned on.
5. Scroll down and find “Betway” in your list of apps.
6. Tap “Betway” and ensure that the app has permission to use your location.

On desktop:

1. Open your web browser.
2. Click on the lock icon in the address bar to view site information.
3. Click on “Site settings” or “Permissions.”
4. Scroll down to “Location.”
5. Click on the dropdown menu and select “Allow.”
6. Refresh the page and Betway should now be able to access your location.

If you have followed these steps and are still experiencing location issues with the Betway app or website, you may need to check your device or desktop’s settings further or contact the Hero Hotline for further assistance.