Why Didn’t I receive My Bonus? How Do I Fix This?

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BetMGM Sportsbook offers a variety of bonuses and promotions to enhance your betting experience. However, sometimes you might not receive a bonus you expected. Understanding why this happens and how to resolve the issue can help ensure you get the bonuses you qualify for.

Why Didn't I receive My Bonus

Common Reasons for Not Receiving a Bonus

Not Meeting the Requirements

One of the most common reasons for not receiving a bonus is not meeting the promotional requirements. Each bonus has specific terms and conditions, such as minimum deposit amounts, eligible games, and wagering requirements. Carefully read the terms to ensure you meet all the necessary criteria.

Incorrect Promo Code

Entering an incorrect promo code can prevent you from receiving your bonus. Double-check the promo code for any typos or errors. Ensure you enter the code exactly as provided, including any special characters or spaces.

  1. $20 Deposit Minimum
  2. Bonus Bets Expire in 7 days
Must be 21+ and Present in Virginia. Gambling Problem? Call 1-888-532-3500. New Users Only. Terms and Conditions Apply.

Expired Promotion

Promotions often have expiration dates. If you try to claim a bonus after the promotion period has ended, you won’t receive it. Check the promotional period to ensure you claim the bonus within the valid timeframe.

Account Verification Issues

BetMGM may require you to verify your account before releasing bonuses. This verification process ensures that all users are legitimate and meet the platform’s requirements. If you haven’t completed the verification process, your bonus might be on hold until you do so.

Geographical Restrictions

Some bonuses are only available in specific regions. If you are trying to claim a bonus that isn’t available in your location, you won’t receive it. Ensure the promotion is valid in your region by checking the terms and conditions.

How to Fix Bonus Issues

Review the Terms and Conditions

Start by reviewing the terms and conditions of the promotion. Ensure you have met all the requirements, such as making the necessary deposits, entering the correct promo code, and playing eligible games. Understanding the terms can help you identify any missed steps.

Verify Your Account

Complete any required account verification steps. This might include providing identification documents, proof of address, or other necessary information. Verification helps BetMGM ensure the security and integrity of its platform.

Contact Customer Support

If you have reviewed the terms and conditions and verified your account but still haven’t received your bonus, contact BetMGM’s customer support. Provide them with details about the promotion and any steps you’ve taken to claim the bonus. Customer support can help identify the issue and resolve it.

Check Your Promo Code

Ensure that you entered the promo code correctly when making your deposit or signing up. If you realize you entered it incorrectly, reach out to customer support with the correct code and your account details. They can often manually apply the bonus if you meet the requirements.

Stay Within Promotional Periods

Make sure to claim bonuses within the promotional period. Set reminders for promotion expiration dates to ensure you don’t miss out. If you believe you met the criteria within the period but still didn’t receive the bonus, provide evidence to customer support.

Preventing Future Issues

Keep Track of Promotions

Stay informed about ongoing and upcoming promotions on BetMGM. Regularly check the promotions page and sign up for notifications. Being aware of the latest offers helps you plan your deposits and bets accordingly.

Read Terms Carefully

Always read the terms and conditions of each promotion carefully. Understanding the requirements ensures you can meet them and avoid missing out on bonuses.

Verify Early

Complete your account verification process as soon as possible. This ensures that any future bonuses will be applied without delays.

Final Tips

Here are a few final tips to ensure you receive your bonuses on BetMGM:

  1. Double-check Promo Codes: Enter promo codes accurately to avoid errors.
  2. Monitor Promotional Periods: Claim bonuses within the valid timeframe.
  3. Understand Requirements: Meet all the terms and conditions of promotions.
  4. Stay Verified: Ensure your account verification is up to date.


Not receiving a bonus on BetMGM can be frustrating, but understanding the common reasons and how to fix them can help. By carefully reading terms, verifying your account, and contacting customer support when needed, you can ensure you get the bonuses you qualify for. Stay informed about promotions and follow the necessary steps to enjoy the full benefits BetMGM offers.

Access our full library of BetMGM help articles for more information or read our detailed BetMGM review. You can also jump straight to our list of the best sportsbook promotions for your state.

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Eamonn KeenanEamonn Keenan
Eamonn Keenan, with a Digital Arts Degree from the University of Tampa, brings over a decade of sports betting experience to his role as Creative Director at BettingHero.com. Starting with Betting Hero in the Fall of 2020, Eamonn has been deeply involved in the industry, assisting customers with major sportsbook and casino operators like BetMGM, Caesars, DraftKings, and others. A self-proclaimed sports fanatic, he has a keen interest in professional hockey, MMA, NFL, NCAAB, NCAAF, and MLB. Eamonn enjoys researching teams and players to predict game outcomes, highlighting his passion for sports betting.