Geolocation Issues on BetMGM? Troubleshooting Guide

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Experiencing geolocation issues while using the BetMGM app can be frustrating, but fret not! In this comprehensive troubleshooting guide, we’ll equip you with effective steps to resolve geolocation problems swiftly. Our aim is to ensure that you can enjoy a seamless and legally compliant betting experience on BetMGM.

geolocation issues on betmgm

Check Your Device’s Settings

Begin the troubleshooting process by examining your device’s settings:

  1. Enable Location Settings: Firstly, ensure that your device’s location settings are activated and set to “High accuracy” mode. This configuration allows the BETMGM app to precisely determine your location, a crucial factor for compliant betting.
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Disable VPN or Proxy

The use of VPNs or proxies can disrupt geolocation technology:

  1. Turn Off VPN/Proxy: Keep in mind that BetMGM strictly prohibits the use of VPNs or proxies, as they can interfere with the app’s geolocation capabilities. Disable any VPN or proxy service you may have active before accessing the app.

Update Device Software

Up-to-date software can often resolve geolocation issues:

  1. Software Update: It’s vital to ensure that your device is operating on the latest software version available. Software updates frequently incorporate enhancements that can address geolocation challenges.

Restart Your Device

A simple device restart can work wonders:

  1. Reboot Your Device: Sometimes, geolocation problems can be attributed to temporary glitches. Restarting your device can help clear such issues and restore proper geolocation functionality.

Try a Different Device

To pinpoint the root of the issue, consider testing on another device:

  1. Switch Devices: If geolocation problems persist, attempt to access the BETMGM app from an alternative device. Doing so can help determine whether the issue is device-specific.

Contact BETMGM Customer Support

When all else fails, BetMGM’s dedicated customer support is ready to assist:

  1. Reach Out for Assistance: If you’ve diligently followed the troubleshooting steps outlined above and continue to face geolocation challenges, do not hesitate to contact BETMGM’s customer support. Their expert team possesses the knowledge and resources to help you overcome any issues, guaranteeing smooth app usage.

By adhering to these comprehensive troubleshooting steps, you can effectively resolve geolocation issues and regain uninterrupted access to the BetMGM app. This ensures a seamless and legally compliant betting experience that aligns with BetMGM’s commitment to responsible gaming practices.

Access our full library of BetMGM help articles for more information or read our detailed BetMGM review. You can also jump straight to our list of the best sportsbook promotions for your state.

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Griffin UlshGriffin Ulsh
Griffin Ulsh, a Journalism and Communications graduate from the University of Oregon, is the Customer Experience (CX) Manager at With a year at BH, Griffin transitioned from recruiting and sales in the book printing industry to customer experience with Betting Hero. He loves following college football and the NBA and enjoys digging into stats and insights for all sports to find stories to tell.