Common Issues With Geolocation on BetMGM

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If you’re facing geolocation issues while using BetMGM, you’re not alone. Many users encounter issues related to location accuracy. Don’t worry; we’ve got you covered with a step-by-step guide to troubleshoot these problems and get back to betting without interruptions.

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Importance of Geolocation in Mobile Sports Betting

Geolocation is crucial in mobile sports betting to ensure compliance with state and federal regulations. It verifies that bettors are physically located within a state where sports betting is legal. This prevents unauthorized access and underage gambling, maintaining the integrity of the betting platform. Accurate geolocation also protects the operator and users by adhering to jurisdictional laws, thus avoiding legal repercussions. Additionally, it enhances security by preventing fraudulent activities and ensuring that all bets are placed within the legal boundaries, providing a fair and safe betting environment for everyone involved.

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Enabling Location Services

Often, geolocation issues arise because location services are not enabled on your device. To fix this, ensure that your device’s location services are active. For smartphones, go to your settings, find the location services option, and turn it on. On desktops or laptops, make sure your browser settings allow location access.

Ensuring a Stable Internet Connection

A stable internet connection is crucial for accurate geolocation. If you experience frequent disconnections or slow speeds, your device may struggle to pinpoint your location. Switch to a more stable Wi-Fi network or ensure a strong mobile data connection to mitigate this issue.

Updating Your Software and App

Outdated software or an old version of the BetMGM app can cause geolocation problems. Regularly update your device’s operating system and the BetMGM app to ensure you have the latest features and bug fixes. This can significantly reduce geolocation errors.

Disabling VPNs and Proxies

VPNs and proxies can mask your true location, causing issues with BetMGM’s geolocation verification. Disable any VPN or proxy you use before attempting to place a bet. BetMGM requires accurate location data to comply with legal regulations, and these tools can interfere with that process.

Additional Troubleshooting Steps

Clearing your browser’s cache and cookies can also help resolve geolocation issues. Sometimes, old data can interfere with new location requests, so a fresh start can be beneficial. Additionally, restarting your device can reset location services and resolve temporary glitches.

Contacting BetMGM Support

If you continue to experience geolocation issues despite following all troubleshooting steps, it may be time to contact BetMGM support. The customer service team can provide additional assistance and may be able to resolve the issue from their end. Reach out to them through the live chat feature on the BetMGM website or app, or send an email detailing your problem. Providing screenshots and detailed information about your issue can help expedite the resolution process. BetMGM support is equipped to handle a variety of geolocation problems and can guide you through any necessary steps to fix them.

You can often resolve geolocation issues on BetMGM by enabling location services, ensuring a stable internet connection, updating software, and disabling VPNs. If these steps don’t work, clearing your browser cache or contacting customer support may help. Staying informed about these common issues and solutions ensures a seamless betting experience on BetMGM.

Access our full library of BetMGM help articles for more information or read our detailed BetMGM review. You can also jump straight to our list of the best sportsbook promotions for your state.

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Griffin UlshGriffin Ulsh
Griffin Ulsh, a Journalism and Communications graduate from the University of Oregon, is the Customer Experience (CX) Manager at With a year at BH, Griffin transitioned from recruiting and sales in the book printing industry to customer experience with Betting Hero. He loves following college football and the NBA and enjoys digging into stats and insights for all sports to find stories to tell.